This happened at my neighborhood upscale market several years ago. I won’t say the name but it starts with a “B” and ends with “Farms”. It has a little eating area where one can order sandwiches or hot entrees and then sit down and have them served at the tables. I was there with two of my sons and decided to order a turkey sandwich.
There was a picture of the selections on the menu and the turkey sandwich was shown on a nice crusty french roll with lettuce, tomato and mayonnaise. I ordered the sandwich and then sat down to await its arrival. What’s this? My sandwich comes on two slices of white bread, soft mushy white bread. I hate white bread. I hate the taste and I hate the texture and I hate the way it sticks all gummy to the roof of one’s mouth.
I was somewhat caught by surprise so I said “ah, I’m sorry, I can’t stand white bread”. Yes, I know it wasn’t the most polite response. The server took the sandwich back, and I thought it would be re-made on the depicted french roll. No. This time it came back on two pieces of wheat bread-my second least favorite bread. In my mind I was picturing the crusty french roll that I assumed was their standard vehicle for this sandwich so I had neglected to specify this. My mistake I know, but this time I do ask that it please be made on the roll.
So, now with the sandwich back to the kitchen for a third time, my two sons are about dying of embarrassment and begging me to keep quiet.
I couldn’t believe what happened next. The “chef” is dispatched to the eating area to basically give me a tongue-lashing about my lack of ordering skills. Well I was livid. How dare they send out the chef to scold me. If the sandwich had been made right the first time, as pictured on the menu, this wouldn’t be an issue. My third sandwich went into the trash as I wouldn’t eat it on a bet now. Yes, some people swear that food sabotage never happens but I don’t believe it for a minute.
So please, if you have a picture of the item on the menu, make sure it is made as shown.